Job Details

Academic Records and Operations Manager

Position Number: 6963031
Location: Worcester, MA
Position Type: Registrars

Academic Records and Operations Manager
College of the Holy Cross

Full Time
JREQ-000269

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect-one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here.

As a member of the Office of the Registrar, the Academic Records and Operations Manager is responsible for maintaining the integrity of student academic records, supporting the administrative functions of the Office of the Registrar, and serving as a trusted partner for handling inquiries from internal and external stakeholders related to academic records and
certifications. This role reports directly to the Registrar.

Job Description

Major areas of responsibility:

Academic Records

Management of Student Academic Records

Process Advanced Placement (AP), International Baccalaureate (IB), and A-Level credits, language placement scores, and transfer credits for students.
Process directives and waivers for academic requirements as requested by class deans, the Registrar, and department chairs or program directors.
Process student academic record requests, including changes to grades, major/minor/concentration, advisor assignments, leaves of absence, withdrawals and readmissions.
Maintain accurate records of students' degree and/or enrollment status through the National Student Clearinghouse.

Advisor Assignments

Assign advisors to incoming first-year students based on academic interests.
Working in close collaboration with the faculty advising lead, coordinate and process advisor assignments for all other students declaring or changing their major (including rising second-year students within their declared major).

Support Course Enrollment

Assist the assistant registrar with Study Abroad course enrollment for students studying abroad.
Assist class deans and students in troubleshooting enrollment issues.
Review and resolve course roster adjustments submitted by faculty.
Process course withdrawal requests.
Coordinate with department chairs and program directors to conduct the senior audit and ensure all students are on track for graduation.
Make adjustments to the student degree requirements as requested by departments.
Communicate with students prior to their final semester regarding remaining degree requirements for graduation.

Transcript, Degree Verification, and Diplomas

Process requests for paper and electronic transcripts.
Prepare official enrollment and degree verifications upon request.
Respond to degree and enrollment verification requests from the National Student Clearinghouse.
Facilitate diploma replacement orders upon request.

Academic Operations

Management of Electronic Course Evaluation Form (eCEF) process

Coordinate the administration of the eCEF process in close collaboration with the associate provost and ITS (ECF Team).
Work closely with department administrative assistants, chairs, and SAC members to ensure timely communication, support, and delivery of required reports.
Import courses, students, and faculty into Watermark each term to set up eCEF projects, ensuring accurate configuration and timeline management.
Manage the distribution of eCEFs, troubleshoot issues as they arise, and escalate problems to the ECF Team when needed.

Academic Production and Service Calendars

Work in close collaboration with the Registrar to create the annual academic production and services calendar for all office operations, and actively manage the projects in Asana
Work with team members to ensure they update their assigned duties with accurate information, details, and dates.
Proactively work with team members to drive progress on projects and ensure deadlines are met.

Uber for Business for Students Attending Worcester Consortium Schools

Communicates with students each semester to determine transportation needs to and from Worcester consortium institutions.
Assists students in setting up their accounts in Uber for Business
Helps students troubleshoot issues within the Uber for Business app.
Reconciles invoices each month and submit them for payment in Workday.
Manages the program dashboard for the department Uber account.

Other Duties

Perform other work-related duties and projects as assigned.

Minimum Qualifications:

Bachelor degree from an accredited institution.
Strong communication and customer service skills.
Ability to learn and apply academic policies and procedures to support students in the academic journey.
Capacity to utilize a variety of software and tools to work productively and efficiently

Preferred Qualifications:

Experience with student information systems (i.e. PeopleSoft or Workday).
Experience working in a higher education environment, registrar's office, or other academic office.

The salary range for the Academic Records and Operations Manager is $55,000-$59,000 commensurate with experience and qualifications. The College is committed to providing competitive market pay for its employees.

Weekly Hours:
40

Annual Work Schedule:

Application Instructions

An updated resume and cover letter are required as a part of your internal application. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College of the Holy Cross to form individuals of integrity and purpose who are committed to the flourishing of all.

Additional Information
To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.

The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at hr@holycross.edu, or by calling 508-793-3391.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.

To apply, visit https://holycross.wd12.myworkdayjobs.com/en-US/Careers/job/Worcester-MA/Academic-Records-and-Operations-Manager_JREQ-000269